Accounts

SEPA

• How to make a SEPA transfer?
• How long do transfers take?
• Why did my SEPA transfer fail?
• Why is my transfer still pending in the Quppy app?

Accounts

• How to identify my GBP IBAN sort code?
• Downloading the Quppy app
• How to verify my account?
• How can I create my Quppy IBAN account?

AML/KYC

• Why am I asked to verify my account?
• How am I notified about my verification status?
• What are the documents requested during the KYC procedure with Quppy Wallet?
• What are the documents required for the corporate account verification with Quppy.Business?

Sending and Receiving

• Your new payment details since August, 12, 2021
• How can I make a transfer from my Quppy IBAN account?
• How can I chose the transaction speed?
• What currencies are currently supported by Quppy Wallet?
• How long does the exchange operation take?

Depositing and Withdrawing

• How can I withdraw funds from my Quppy IBAN account?
• How can I top-up my Quppy IBAN account?