Hi. How can we help you?
How to identify my GBP IBAN sort code? Downloading the Quppy app How to verify my account? How can I create my Quppy IBAN account? How can I create my Quppy crypto account? Turning on Touch ID or FaceID Why am I asked to verify my account? How am I notified about my verification status? What are the documents requested during the KYC procedure with Quppy Wallet? What are the documents required for the corporate account verification with Quppy.Business? How to import my wallet from another app to Quppy? About Bitcoin Cash After the transaction my wallet address has changed. Why? How can I restore my wallet? About Litecoin About Bitcoin How can I make a transfer from my Quppy IBAN account? What can I do if sending any coin to a wrong wallet address (eg. LTC funds to BTC wallet)? How can I chose the transaction speed? What currencies are currently supported by Quppy Wallet? What is a Bitcoin transaction ID and where can I find it? How long can my crypto transaction take? How can I withdraw funds from my Quppy IBAN account? How can I top-up my Quppy IBAN account? Why do I have to constantly backup my Quppy Wallet? Are my cryptocurrency funds safe when stored and managed with the help of the Quppy Wallet app? Can my cryptocurrency funds get lost while transferring them?
Fees and Limits
What is the minimum EUR transaction amount in Quppy Wallet? How to choose the Network fee? What fees are charged for the Quppy Wallet services? Why do I need to pay a Network Fee? Why do I need to pay Network Fee? How much is the transaction fee and how it´s established?
about fee and limits
Wallets and Accounts
What is a digital wallet and an IBAN account? How many digital wallets and IBANs can I open in the Quppy app? What is a wallet backup and why it is so important to do? What is Wallet archive and what can I do with it?
Transfers and Paiments
How to make a SEPA transfer? How long do transfers take? Why did my SEPA transfer fail? Why is my transfer still pending in the Quppy app?
What countries are served by Quppy.Business? IBAN opening procedure with Quppy.Business Tariffs What is Quppy.Business The Quppy WhiteLabel What is Quppy Exchange API?