Hi. How can we help you?
The Quppy support page provides information about the company's services, including tariff details and SEPA transfer instructions.
- 24/7 availability
- Competent specialists
- Rapid resolution of technical issues
- Personalized assistance
- Multilingual support
about fee and limits
Fees and Limits
What is the minimum EUR or GBP transaction amount in Quppy Wallet? How to choose the Network fee? What fees are charged for the Quppy Wallet services in EUR and GBP? Why do I need to pay a Network Fee? How much is the transaction fee and how it´s established?
How to make a SEPA transfer? How long do transfers take? Why did my SEPA transfer fail? Why is my transfer still pending in the Quppy app? How to identify my GBP IBAN sort code? Downloading the Quppy app How to verify my account? How can I create my Quppy IBAN account? Why am I asked to verify my account? How am I notified about my verification status? What are the documents requested during the KYC procedure with Quppy Wallet? How can I make a transfer from my Quppy IBAN account? How can I chose the transaction speed? What currencies are currently supported by Quppy Wallet? How long does the exchange operation take? How can I top-up my Quppy IBAN account?
What is a digital wallet and an IBAN account? What is a Bitcoin transaction ID and where can I find it? How long can my crypto transaction take? What is a wallet backup and why it is so important to do? What is Wallet archive and what can I do with it? How can I create my Quppy crypto account? What can I do if sending any coin to a wrong wallet address (eg. LTC funds to BTC wallet)? How to import my wallet from another app to Quppy? About Bitcoin Cash Why my crypto transaction remains "unconfirmed"? After the transaction my wallet address has changed. Why? How can I restore my wallet? Why do I have to constantly backup my Quppy Wallet? Are my cryptocurrency funds safe when stored and managed with the help of the Quppy Wallet app? Can my cryptocurrency funds get lost while transferring them? Turning on Touch ID or FaceID