Hi. How can we help you?
What is Quppy?
About Quppy
Quppy on social networks
Investing in Quppy
Why Quppy?
Becoming Quppy partner
Quppy banners and logos
Join Quppy
Legal
Quppy Christmas Promo rules: 01.12.2022-26.12.2022
Bluecode Software Privacy Policy
Terms and Conditions for the Bluecode services
Terms of use for Bluecode Payment - Nutzungsbedingungen für Bluecode Zahlungen
May 2022 cash back Promo Rules
Christmas Promo rules: 20.12.2021-01.01.2022
about fee and limits
Fees and Limits
What is the minimum EUR, GBP or USD transaction amount in Quppy Wallet?
How to choose the Network fee?
What fees are charged for the Quppy Wallet services in EUR, GBP and USD?
Why do I need to pay a Network Fee?
How much is the transaction fee and how it´s established?
Accounts
How to make a SEPA transfer?
How long do transfers take?
Why did my SEPA transfer fail?
Why is my transfer still pending in the Quppy app?
How to identify my GBP IBAN sort code?
Downloading the Quppy app
How to verify my account?
How can I create my Quppy IBAN account?
Why am I asked to verify my account?
How am I notified about my verification status?
What are the documents requested during the KYC procedure with Quppy Wallet?
What are the documents required for the corporate account verification with Quppy.Business?
Your new payment details since August, 12, 2021
How can I make a transfer from my Quppy IBAN account?
How can I chose the transaction speed?
What currencies are currently supported by Quppy Wallet?
How long does the exchange operation take?
How can I top-up my Quppy IBAN account?
For Business
What countries are served by Quppy.Business?
IBAN opening procedure with Quppy.Business
Tariffs
What is Quppy.Business
The Quppy WhiteLabel
What is Quppy Exchange API?
Wallets
What is a digital wallet and an IBAN account?
What is a Bitcoin transaction ID and where can I find it?
How long can my crypto transaction take?
How many digital wallets and IBANs can I open in the Quppy app?
What is a wallet backup and why it is so important to do?
What is Wallet archive and what can I do with it?
What can I do if sending any coin to a wrong wallet address (eg. LTC funds to BTC wallet)?
How to import my wallet from another app to Quppy?
About Bitcoin Cash
Why my crypto transaction remains "unconfirmed"?
After the transaction my wallet address has changed. Why?
How can I restore my wallet?
Why do I have to constantly backup my Quppy Wallet?
Are my cryptocurrency funds safe when stored and managed with the help of the Quppy Wallet app?
Can my cryptocurrency funds get lost while transferring them?
Turning on Touch ID or FaceID